Privacy Policy
Service Delivery Policy
Hope Horizons is committed to delivering high-quality, participant-centred supports that align with each individual’s NDIS plan.
Scope of Services
We provide:
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Support Coordination
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Specialist Support Coordination
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Recovery Coaching
Our Approach
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Services are tailored to each participant’s goals, needs, and preferences
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We promote independence, choice, and control
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We work collaboratively with families, carers, and providers
Service Standards
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Supports are delivered in line with NDIS Practice Standards
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Participants are actively involved in all decisions
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Services are delivered in a timely, reliable, and professional manner
Privacy & Confidentiality Policy
Hope Horizons is committed to protecting the privacy and confidentiality of all participants.
Information Handling
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Personal information is only collected when necessary for service delivery
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All information is stored securely and accessed only by authorised staff
Use & Disclosure
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Information will not be shared without participant consent
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Exceptions apply where disclosure is required by law or for safety reasons
Compliance
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We comply with the Privacy Act 1988 (Cth) and NDIS requirements
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Participants have the right to access and request correction of their information
Complaints & Feedback Policy
Hope Horizons values feedback and is committed to resolving concerns quickly and fairly.
Making a Complaint
Participants can:
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Speak directly with our team, or
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Submit complaints via email: [Insert Email]
Our Commitment
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All complaints are taken seriously
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Responses are handled promptly, respectfully, and confidentially
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No participant will be disadvantaged for raising a concern
Escalation
If a participant is not satisfied, they may contact the
NDIS Quality and Safeguards Commission